I didn't get my assignment email.
Check your spam or promotions folder first — emails come from hello@mail.paired.gift. If it's not there, ask your organizer to resend it from their exchange page, or ask them to send you your personal link directly. You can also open that link any time to see who you have.
My login link didn't work, or says it expired.
Login emails include an 8-digit code as well as the link. On the login page, type your email and the code (spaces are fine) instead of using the link. This is handy if you opened the email on a different device, or your email provider opened the link before you did. Links and codes each work once and expire after 15 minutes; if yours has, just request a new email.
I can't reply to the emails. How do I reach someone?
Those emails come from an address that isn't monitored. Use the feedback form below and we'll get back to you if you leave an email address.
How do I unsubscribe — or turn emails back on?
Every email has an "Unsubscribe" link at the bottom. Unsubscribing stops all emails about that exchange and tells the organizer, who can still share your personal link with you another way. Changed your mind? Open the same link (or your assignment page) and choose "Resubscribe."
How does the draw work?
Names are shuffled at random so nobody draws themselves, and any exclusions the organizer set (like partners who shouldn't be paired) are always respected. If your exclusions make a draw impossible, we'll tell the organizer which one to relax.
I entered an email wrong, or someone joined by mistake.
Organizers can edit or remove anyone from the Participants section of the exchange page. If the draw already happened, re-drawing sends everyone whose match changed a fresh notice.
Someone hasn't opened their assignment.
The exchange page shows who has opened their link. Organizers on Pro can also turn on a one-time reminder, and a nudge for anyone who never opened theirs.
How do I delete an exchange or my information?
Organizers can delete an exchange from the bottom of its page, which permanently removes its participants, pairings, and wishlists. To have anything else removed, use the feedback form and say what you'd like deleted.
What's the difference between Pro and Plus?
Pro is for organizers: no ads or footer, reminder emails, cloning an exchange, and wishlists for everyone in your exchanges. Plus is for participants who'd like to add their own wishlist when their organizer is on the free plan.
Still stuck?
Tell us what happened — questions, bugs, and ideas all go to the same inbox, and we read every one.
Send us a messagePrivacy questions: privacy@paired.gift